Gartner Self Service Analytics
A is for Ask: The first step in your data dive journey is to ask the right questions. What do you want to know? What problems are you trying to solve? Once you have a clear understanding of your goals, you can start gathering the data you need. B is for Blend: Once you’ve collected your data, it’s time to blend it together. This means combining data from different sources into a single dataset. This can be a bit tricky, but there are a number of tools available to help you. Self-Service Customer Service Success: Key Capabilities C is for Clean: Before you can start analyzing your data, you need to clean it up. This means removing any errors, inconsistencies, or duplicates. This can be a time-consuming process, but it’s essential for getting accurate results. D is for Discover: Now that your data is clean and blended, it’s time to start discovering insights. This can be done using a variety …